FAQ
FAQ
Questions? We've got answers.
Is your packaging really discreet?
Yes. Every order ships in a plain, unbranded mailer — no company name, no product hints on the outside. Just a box. That's the whole point.
How long does shipping take?
Most orders ship within 1–3 business days and arrive within 7–14 business days, depending on your location. You'll get a tracking link by email the moment yours ships.
Do you offer free shipping?
Yes — free standard shipping on all orders over $45.
What is your return policy?
If you're not happy, we'll make it right. Contact us within 30 days of delivery for a refund or exchange. No awkward questions asked.
Are your products safe for sensitive skin?
Our products are designed with sensitive skin in mind. Check each product page for usage notes, and start gentle if you're unsure.
Can I change or cancel my order?
If your order hasn't shipped yet, email us right away at hello@nowhush.com and we'll do our best to help.
How do I track my order?
You'll receive a tracking link by email once your order ships, so you can follow it the whole way.